SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ms. International (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ms.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер
Идеальная пижама, качество супер, ткань натуральная, доставка 2 недели!
recomiendo una talla mas de la que usas usualmente.
The quality is good, the fabric is pleasant, but quite dense, it will not work for the summer. If it does not sit down after washing, then it's generally an ideal pajamas.
ну очень понравилось и качество и расцветка
INCREÍBLE
My love, viscose, after washing did not sit, washed at 30 degrees, the quality is decent, sits freely as desired, parameters 93-73-98, height 160.
The coolest pajamas of all that I ordered! On my sizes 100-80-100, height 160 size XL as on me sewn. Everything, as in the photo. Pleasant to the body fabric, cozy knitwear, 100% cotton. Take it, do not doubt it! I highly recommend the store, delivered quickly!
Pajamas are just great!!! I'm totally delighted with her! I recommend it!!! Quality on all 100%
Very cool pajamas! The fabric is dense, warm, for autumn or winter, closer to the flannel. Sewn neatly and qualitatively, when washing a little sits in length. I usually wear M, here I took XL, but I like it when it's free. Pants came with marriage, but the store agreed to return part of the cost.
Hello. Pajamas ordered 11.07.20, and came 22.07.20. With the store did not communicate, but the goods were sent quickly. Pajamas are very satisfied. The quality is excellent. The material is very soft (cotton). I ordered XL-for my parameters 100*90*105, pajamas are free, as I wanted. This product is recommended. Buy, you will not regret.
Good quality goods, threads do not stick out. On height 165, weight 67, OG 90, OT 78, OB 100 Took XL. pants just, and the top is larger (about 48-50) but in principle is not critical. Walking at home is the most
Pajamas are very cool!!! Soft. 100% cotton. But what do girls recommend with the size!!!! On its parameters took based on the reviews of XL and drowned in it! The goods re-ordered to m, but the store recommended taking L. My parameters: height 161, chest 97, waist 80, ass 98.