SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashions Cafe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ms.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
sick top I didnt read the material properly so it more slippery than I thought but it's awesome
amazing quality, took took about 3 months to arrive due to the pandemic but overall the shirt is amazing
Amazing shirt
Very unpleasant chemical-y, plastic-y smell upon opening, hoping it will disappear after a wash. Material is not a regular cotton-like t shirt, it is a slick material kind of like a bathing suit. Stitching along the sleeves and bottom hem are kind of a mess and uneven. Heart decal was a little off aligned with the white underprinting. All that said, still giving 4 stars because it's exactly what you pay for. Don't expect something perfect for 10 bucks!
Fast shipping. Top thank you
I like it very much! Thank you, I will wear it!
The jacket came exactly on time Quality is good But the size was sent a very large jacket was very long in the arms and in general for growth I opened a dispute about this store honest returned money the same day
Accurate item, but displeased with fabric. Will still wear and use.
Item walked very long. Fabric very artificial 100% polyester.
Arrived quickly, for 21 days in Kazakhstan. The fabric is nice, but there were stinging threads. The size came up, ordered s for growth of 155.
fast shipping, ordered a small & sleeves are long.. also has a paint like smell..
The sleeves are long, and so everything is normal
I thought it would be longer, but in general not bad. My height is 175 and in length it reaches up to half the lily. Synthetic fabric, nice and light.
came quick! ordered my size and it’s super long but i like it. weird fabric but still good
At the height of 160 the sleeves are long. Cute blouse.